Customer Accessibility

Here at Basecamp, we believe that everyone has the right to experience snow sports and the exhilarating feeling that it brings. That’s why we’ve ensured accessibility to people with disabilities. Everyone who joins us at Basecamp will get fantastic customer service so that they get the most out of their time with us. Find out more information about the services we provide for those with disabilities, impairments, and vulnerabilities.

Disability support

We will tailor customer training wherever we can, making sure our services and support suits your needs.

Vulnerabilities support

We are dedicated to treating all customers with the same respect and strive to provide the same experience to those with vulnerabilities.

We understand that vulnerability is an umbrella term for a wide range of things, including on a short-term or long-term basis. Whether this is due to age, a disability, communication difficulties, or life events such as bereavement or separating from a partner, we’re proud to offer additional support.

At Basecamp, we’ll make sure that you’re supported in every way possible. We will try our best to anticipate any support we can provide; however, if you’re having difficulties, just let our helpful and friendly team know how what they could do to help.

When you create your account with us, you can identify if you have vulnerabilities. You can also provide permission for us to contact on your behalf; however, this is optional. All information provided will be treated with confidence and in line with the most recent data protection law.

When using our website

If you’re finding our website difficult to read, you can increase the text size or even have your computer read internet pages to you. The settings differ between internet browsers – find out how you can enable this with the AbilityNet website. This useful website can be useful for accessing technology at home or at work too.

For more information, access our help and support pages which have been created to be accessible on computers, laptops, mobiles, and tablets.